Refund & Replacement Policy

At Royal Basket, customer satisfaction is our top priority.

• Free Replacement Policy: If you receive an item that is damaged, defective, broken, or incorrect, you are eligible for a free replacement.

• Eligible Window: Issues must be reported within 7 days of delivery to qualify for a 100% free replacement.

• Proof Required: Please email royalbasket.ksa@gmail.com with your Order ID along with clear photos or a short video showing the issue.

• Monetary Refunds: Approved refunds for online prepaid orders will be credited back to your original payment method within 7 to 14 business days. For COD orders, replacements or store credit will be issued.